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​​At JONJAMES, we’re committed to delivering your order as swiftly and conveniently as possible. Below is a breakdown of our UK delivery options.

​Standard Delivery – FREE

Our complimentary delivery service ensures your order arrives within 2–3 working days.

  • Orders are delivered Monday to Friday, between 8:00 AM and 1:00 PM

  • Please note: This service excludes weekends and bank holidays

​​

Priority Shipping – £5.99

Need your order a little sooner? Our Priority option is perfect for faster dispatch.

  • Delivered within 1–2 working days

  • Dispatch window: 8:00 AM to 1:00 PM

  • Excludes weekends and bank holidays

​​

Express Shipping – £10.00

  • Receive your order the next working day when you order by 4:00 PM.

  • Delivered between 8:00 AM and 1:00 PM.

  • Excludes Sundays and bank holidays.

​​

International Shipping - £25

We offer worldwide delivery for our international customers.

  • Orders are typically delivered within 5–10 working days, depending on location

  • Tracked shipping is included for peace of mind

  • Please note: duties and import taxes may apply and are the responsibility of the recipient​​​​​

 

RETURNS POLICY

   

Online Purchases

If you're not completely satisfied with your online purchase, you may return the item within 15 days of delivery for a full refund.

To be eligible for a return, the item must:
• Be unused and unaltered
• Be returned in its original packaging

Please send online returns to:

JONJAMES
1 Mcbride House, 32 Penn Road
Beaconsfield, Buckinghamshire
HP9 2FY

Be sure to include your order number and contact details inside the package to help us process your refund promptly.

   In-Store Purchases

Items purchased in-store are eligible for exchange within 30 days of purchase.

Returned items must:
• Be unused and unaltered
• Be accompanied by the original receipt or proof of purchase

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